Recent articles (page 26 of 51)

1. Nov 17, 2007 Apple Service Rating Harms Customer Service

   Streetwise is my local Apple retailer. It's where I bought my MacBook laptop and my Epson printer, and it's where I was planning to buy a lot of other computery things in the near future. Unfortunately, my MacBook is in need of a little in-warranty TLC (a crack has a developed in the casing, a common defect). So today I dropped by Streetwise, an Authorised Apple Service Centre, to get it looked after. I discovered that, in an effort to gain the highest possible "service rating" from Apple, Streetwise has decided to make it really inconvenient to get a minor problem with your MacBook fixed. I therefore walked right back out with my cracked MacBook in hand.

2. Oct 29, 2007 Workaround: Mac OS X Leopard Docked Folder Icon Madness

   My copy of the newly-released Mac OS X Leopard arrived on my desk on launch day before I even got to work. I resisted installing it until I could update my system back-up that night, but at this point I've been using the new operating system for a full 48 hours. Aside from a couple of apps needing updates, the upgrade has been a blissfully uneventful experience. Thanks to the pervasive tweaks to the user experience in Leopard, using my Mac is a more uniformly pleasant experience … with one major exception: the display of docked folders (now called "Stacks"). Thankfully, I've found a work-around.

3. Oct 6, 2007 Photos: Rubicon Valley Horse Riding

4. Oct 6, 2007 Going DRM-Free Digital

   Having one too many dusty CDs taking up shelf space, I’ve decided not to buy music in physical form any more. I don’t care how many exclusive, special edition DVDs and fancy-pants packaging they dangle out there—it’s time to move past the physical disc.

5. Jul 20, 2007 Cat Out of the Bag