Recent articles in geekdom (page 1 of 8)
Mar 19, 2008
Streetwise Will Throw Away Your Mac’s Serial Number
Over the past week, I have decided once and for all to keep my computer out of the hands of Streetwise, a popular Apple retailer here in Melbourne. I have previously written about Streetwise, an Apple Authorised Service Centre, and its policy of holding onto computers while they wait days for replacement parts to arrive so that they can maintain a high Apple Service Rating.
Feb 2, 2008
Apple Service Rating Update
Nov 17, 2007
Apple Service Rating Harms Customer Service
Streetwise is my local Apple retailer. It's where I bought my MacBook laptop and my Epson printer, and it's where I was planning to buy a lot of other computery things in the near future. Unfortunately, my MacBook is in need of a little in-warranty TLC (a crack has a developed in the casing, a common defect). So today I dropped by Streetwise, an Authorised Apple Service Centre, to get it looked after. I discovered that, in an effort to gain the highest possible "service rating" from Apple, Streetwise has decided to make it really inconvenient to get a minor problem with your MacBook fixed. I therefore walked right back out with my cracked MacBook in hand.
Oct 6, 2007
Photos: Rubicon Valley Horse Riding
Mar 31, 2007
Lame Mac User