Recent Posts (page 4 of 29)
- Feb 2, 2008 Apple Service Rating Update
Hi Kevin, I'm not sure why the technician on Saturday would have told you that - perhaps there was some sort of misunderstanding.Quite the reversal. I asked Streetwise to go ahead and order the part. Two days later:
I do apologise if you felt that was inappropriate in anyway.
I can confirm that the part to be fitted would not be an issue and you can use your machine normally while we wait for the part.
As the technician is not in today - I will discuss the matter with him when I see him and to see if we can resolve this one way or another.
We will attempt to call or leave a message when the part actually comes in. Do you wish me to order the part for you? Best Wishes,
Service & Returns Manager
Hi Kevin, The top case has arrived today. Could you please drop off your Macbook so we can install it for you?Still no explanation for the original incident, you’ll note. I queried this in my reply:
Please allow us at least half a day turn around time to sort it out for you. Thanks,
Thanks. Will do! Has any explanation for the original mixup been forthcoming? --Streetwise’s reply was about as vague as can be, but reading between the lines I believe my complaint was taken to heart:
No worries Kevin - I've spoken to the tech and he said there was a small mixup - but I hope that's been cleared up. Cheers,The repair was completed the same day I dropped off the computer. In total, I was without my MacBook for about four hours. Not bad at all! The next day, I received an automated email from Apple requesting my feedback on the support experience I had had with Streetwise. As you can imagine, I was very forthcoming, and ticked the box that said ‘You may contact me for more information about my experience’. Two months later, I have not heard from Apple on the matter.
- Nov 17, 2007 Apple Service Rating Harms Customer Service
Streetwise is my local Apple retailer. It's where I bought my MacBook laptop and my Epson printer, and it's where I was planning to buy a lot of other computery things in the near future. Unfortunately, my MacBook is in need of a little in-warranty TLC (a crack has a developed in the casing, a common defect). So today I dropped by Streetwise, an Authorised Apple Service Centre, to get it looked after. I discovered that, in an effort to gain the highest possible "service rating" from Apple, Streetwise has decided to make it really inconvenient to get a minor problem with your MacBook fixed. I therefore walked right back out with my cracked MacBook in hand.
- Oct 29, 2007 Workaround: Mac OS X Leopard Docked Folder Icon Madness
My copy of the newly-released Mac OS X Leopard arrived on my desk on launch day before I even got to work. I resisted installing it until I could update my system back-up that night, but at this point I've been using the new operating system for a full 48 hours. Aside from a couple of apps needing updates, the upgrade has been a blissfully uneventful experience. Thanks to the pervasive tweaks to the user experience in Leopard, using my Mac is a more uniformly pleasant experience … with one major exception: the display of docked folders (now called "Stacks"). Thankfully, I've found a work-around.
- Oct 6, 2007 Photos: Rubicon Valley Horse Riding View ‘Rubicon Valley Horse Riding’ set on Flickr
- Oct 6, 2007 Going DRM-Free Digital
Having one too many dusty CDs taking up shelf space, I’ve decided not to buy music in physical form any more. I don’t care how many exclusive, special edition DVDs and fancy-pants packaging they dangle out there—it’s time to move past the physical disc.