In this post, I’ll describe the TomTom GO 710′s on-road navigation features, and offer some useful tips on how to make them better!

Strengths

Getting around by road is this device’s primary function, and there are plenty of reviews to be found online that describe these features, so I won’t bore you with all the details. In short, however, here are a some of the features that drew me to the TomTom GO 710 as an in-car navigator:

• Bluetooth phone integration

  Just like a Bluetooth headset, the TomTom GO 710 lets you make and take calls while driving without taking your phone out of your pocket. Because it has a screen, it also lets you browse your phone book for a number to dial, view incoming SMS messages, and, on fancier handsets than my Motorola V3, compose them. It even comes with a high-quality external microphone that you can clip to your sun visor, to supplement the not-so-good microphone built into unit itself.

• POI display while driving

  You can configure the map displayed while driving to show icons for particular POI categories, such as parking garages, ATMs, and geocaches. The Garmin devices I looked at required you to search for and select a particular POI before it would be displayed on the map.

• Wide screen

  Though the 4.3″ screen still seems smaller than most people expect, this is the biggest you’ll get in a device under AU$1,000. If for nothing else, the larger onscreen buttons (especially when entering text) make this worthwhile.

• GPS QuickFix

  Most GPSr units can take around 30 seconds to locate enough satellites to get a fix on your position first thing in the morning. By downloading satellite position information from the Internet when it is docked with your PC (or, optionally, on the go using your phone’s data connection), the TomTom cuts this to less than five seconds.

• Complex Itineraries

  While comparable units often restrict you to one “via” when planning a route (e.g. drive home via the supermarket), the TomTom software lets you create and save complex itineraries with multiple waypoints and destinations.

• Relatively cheap

  The closest competitor I looked at was the Garmin nuvi 660, which costs about AU$300 more, and sports a bunch of extra features I would never use.

Not mentioned in this list is TomTom’s iPod integration, which requires an additional cable but reportedly works very well, and is fairly unique in the marketplace. Since I don’t have an Apple-brand MP3 player, this feature isn’t of use to me.

Weaknesses

After two weeks of driving around, I’m pretty happy with the device as an in-car navigator. There are, of course, a few things that could be better, though:

• Australian map accuracy

  There is a major intersection near my home that is bristling with “no U-turn” signs. The Australian maps supplied with the TomTom GO 710 (provided by WhereIs) must not reflect this, because whenever I approach home from the north, I’m directed to make a very dangerous, very illegal U-turn. On a couple of occasions, I’ve also been directed to drive through an alley that turns out to be for pedestrian use only. Thankfully, as with most GPS car navigators, you can simply disregard the instructions and the device will calculate a new route for you when you stray from the path it has suggested. Being able to blacklist certain roads or turns in advance for all future navigation is a nice feature that some competitors offer, and apparently TomTom devices once did this too. Bring it back, I say!

  Additionally, the Australian maps don’t seem to contain any speed limit information (although you do get alerted when passing a speed camera). The device makes a best guess based on the size of the road, but these are rarely realistic, which definitely hobbles the unit’s ability to plan the speediest route and estimate an accurate arrival time.

  TomTom has wrestled with map accuracy in the US, having responded to critics by releasing a free update to its US maps at the start of the year. Hopefully its Australian maps will receive a similar treatment.

• QuickFix and starting indoors

  TomTom’s unique QuickFix feature works great, as long as you’re outdoors when you switch on the device. If you start your drive in a parking garage, it will give up on the QuickFix attempt, and begin a more time-consuming scan for satellites. I’ve learned to only switch on the GPS once I have left the parking garage so that I can get a near-instant position, but this rules out planning your route before backing out of your parking spot.

Tips

The other main gripe I have with the device’s navigation features out of the box is the incompleteness of its POI database. It contains plenty of Safeway grocery stores, for example, but not the one nearest my home in metropolitan Melbourne (it’s been there practically forever). It also contains all the ANZ Bank and Natonal Australia Bank ATMs, but not Westpac Bank’s. Thankfully, this is made up for somewhat by the availability (and growing completeness) of third-party POI databases, many of which are free (e.g. GPS Data Team, TomTom POI Files – Australia). These databases are available for competing devices as well.

TomTom POI files have an .ov2 filename extension, and often come with an accompanying .bmp file, which is a 22×22 pixel icon used to display the POIs on the map view. Installing a POI file is easy: simply connect the TomTom to your computer and copy the .ov2 and .bmp to the folder on the device that contains your maps (on my device, that’s the folder named Australia). The next time you turn on the device, the new POIs will be available for selection in a new category.

If you find a POI database that you want that is not available in a TomTom-compatible format, you can use a tool like the free POIConverter to convert from other manufacturers’ formats to TomTom .ov2 files.

Another issue I discovered pretty quickly was that the audio warnings produced by the device when approaching speed and red light cameras are extremely obnoxious. The sound is loud and strident enough to really distract you at a critical moment, and the device cannot be reconfigured to correct this. The solution is to disable the built-in safety camera database (Main Menu > TomTom PLUS services > Safety camera warnings > Disable warnings) and then download and install a 3rd party safety camera database as a collection of POI files. You can then configure the device to warn you when approaching these POIs (Main Menu > Preferences > Manage POIs > Warn when near POI) with a configurable audio warning. Several much less objectionable sounds are available.

The only other thing I’d recommend to improve the driving experience is to grab the Australia 2 colour scheme, which is available for free download through the TomTom HOME desktop application. The colours it uses give you a much brighter and more lively daytime map view. For nighttime colours, I like the built-in Astra scheme, but I’m still looking at alternatives.

Espresso Drinks:

• Mindsweeper™
• Black Tiger Mocha
• Slammahamma™

There we met with a young woman holding a walkie-talkie, who looked very unsure of herself as she sold us our tickets, then radioed ahead to ask a member of staff to go man the ticket taker’s position for a few minutes as we made our way there. Sure enough, he appeared just as we got to the little podium, where he ripped our tickets and directed us to the third door on the left.

As we entered the cinema, we were surprised to find the lights were down and there was already something playing on the screen. It was 8:40pm and the movie wasn’t scheduled to start until 8:45pm, so I figured the projectionist must have decided nobody was showing up for that session and started the pre-show advertisement reel ahead of schedule, hoping to make an early night of it. As we made our way to our seats, however, I couldn’t help but notice Tom Cruise’s unmistakable grin on the screen—the film was already in progress!

As my eyes adjusted, I also noticed two couples sitting in the row behind ours, looking mildly annoyed that we were obstructing their view. We took our seats, the music swelled, and (Spoiler warning!) Tom and his silver-screen squeeze walked towards the camera in slow motion. Ving Rhames busted a move, someone threw confetti, and (End spoiler.) the picture cut to black. The credits rolled. The situation became clear: we had walked in on the final moments of the film.

When the lights came up, Jess voiced her notions of what she would say to Mr. Ticket Ripper if she saw him again. I vowed aloud not to see any more films in cinemas (unless, you know, it was a new Star Trek movie or something). Another couple came in and took their seats. Time passed. 8:45pm came and went. The movie didn’t start.

As Jess and I stewed in our seats, obstinantly determined to let the situation worsen until we had a court case, the other couple went in search of answers. By the time they returned, Jess and I had examined our tickets to discover the truth: Ms. Walkie Talkie had sold us tickets to the 9:10pm session, not the 8:45pm. She had told the other couple that we could all move to the 8:45pm session if we wanted to, but that the film was already ten minutes in.

So we sat. We waited. We ate our expensive ice cream. Eventually, the lights dimmed, and we watched the ads, mentally blacklisting the products and services out of spite. Finally, the movie started. And that’s when it came. The inevitable kick-whilst-down. (Spoiler!) In the very first scene, the silver-screen squeeze was apparently killed before Tom’s tearful gaze. Shock. Horror. Except not, because we already knew the two of them had a happy slow-motion jaunt towards camera at the end of the flick. (End.)

As the film progressed, Jess and I repeatedly traded smirks as it became clear that all the tension hinged on the audience not knowing how it ended. So we sat back and took in the computer-generated effects. Jess mentally composed a sharply-worded letter of complaint and I this blog post.

The difference is that when Jess got home she actually sent her letter of complaint, while I mentally filed away my blog post as “probably not funny enough.” Guess which one got a response.

Dear Jessica,

Thank you for the correspondence regarding your recent visit to Hoyts Victoria Gardens. We appreciate your preference for enjoying movies at Hoyts Victoria Gardens and welcome your feedback. It is this feedback that allows us to greater improve our service.

Upon investigation I agree that the level of service you experienced was not acceptable I apologise unreservedly for it occurring. All relevant staff have been counselled in regards to the matter and our procedures are being reviewed as we intend to ensure that this remains an isolated incident.

I would like to refund the purchase price of your tickets and as an indication of the degree of our contrition I will forward 2 complimentary passes to permit you to again visit Hoyts Victoria Gardens thus permitting us the opportunity to provide you with the attentive and pleasurable experience that we are renowned for.

Please contact me at your convenience by calling 9425 4421 during office hours so I can personally arrange for your refund and complimentary passes.

I look forward to speaking to you soon.

Regards,

Aaron Chuck
Hoyts Victoria Gardens

It’s easy to say they don’t actually care and won’t really change their procedures. After all, what are a few free movie tickets to Hoyts? But hey, I think they did the right thing by us. And anyone who knows the word “contrition” is okay in my books.

Still, Jess and I will be seeing our next film at Victoria Gardens late on a Monday night… just to see how Ms. Talkie and Mr. Ripper are doing.

If you’re not hip to this whole Podcasting groove, you can sign up to be notified by email every time we post a new episode so you can listen to it online.

A podcast about Australia by two unlikely candidates: a geek from the Great White North and a lad from the Emerald Isle.

Episode two was put up just this week. I think it’s way funnier than episode one.

A feed is available if you’re tech-savvy; if not, I’ll put up an email notification option soon so you can catch every episode as it comes out.