Streetwise is my local Apple retailer. It’s where I bought my MacBook laptop and my Epson printer, and it’s where I was planning to buy a lot of other computery things in the near future.
Unfortunately, my MacBook is in need of a little in-warranty TLC (a crack has a developed in the casing, a common defect). So today I dropped by Streetwise, an Authorised Apple Service Centre, to get it looked after.
I discovered that, in an effort to gain the highest possible “service rating” from Apple, Streetwise has decided to make it really inconvenient to get a minor problem with your MacBook fixed. I therefore walked right back out with my cracked MacBook in hand.
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